1. Order Processing

• Saare orders 24–48 hours ke andar process kiye jaate hain, weekends aur public holidays ko exclude karke.
• Order confirmation ke liye aapko email ya WhatsApp ke through notification milega.
• Custom designs ya personalized products ke orders thoda zyada time le sakte hain; estimated delivery time product page pe mention kiya jayega.

2. Shipping

• Hum India ke sare cities aur towns me delivery karte hain.
• Shipping charges order value aur location ke hisaab se calculate hote hain; checkout page pe final charges show honge.
• Standard delivery ka estimated time: 3–7 business days.
• Express delivery (agar available ho) ka estimated time: 1–3 business days.
• Delivery delays unavoidable circumstances (weather, courier issues, etc.) me ho sakte hain; hum aapko update karte rahenge.

3. Order Tracking

• Har shipped order ke saath aapko tracking number provide kiya jayega.
• Tracking link ke through aap apna order real-time track kar sakte hain.

4. Order Changes & Cancellation

• Order place karne ke 2 hours ke andar changes ya cancellations possible hain.
• Personalized/customized products ke liye order confirm hone ke baad cancellation possible nahi hai.

5. Returns & Refunds

• Hum quality ke liye committed hain; agar aapko product damaged ya defective mile, toh 7 days ke andar humse contact karein.
• Refund ya replacement ke liye hum original packaging aur receipt maang sakte hain.
• Standard refund process 5–7 business days me complete hota hai after product inspection.
• Customized products ya misuse/damage ke cases me refund applicable nahi hoga.

6. Important Guidelines

Hum delivery ke liye only registered courier services ka use karte hain to ensure safety.

Please delivery address aur contact number accurately provide karein. Wrong details ki wajah se delay ya failed delivery ke liye Crafted Thread responsible nahi hai.

Courier attempts fail hone par, additional shipping charges customer ko bear karne honge.