Refund and Returns cancellation Policy

Return & Refund Policy – Crafted Thread

At Crafted Thread, customer satisfaction is our top priority. We strive to deliver high-quality, handcrafted jewelry made with love and care. Please read our return and refund policy carefully to understand your rights and our process.

1. Returns

  • We accept returns within 7 days of delivery.
  • Items must be unused, in original condition, and in the original packaging.
  • Jewelry that has been damaged, altered, or worn cannot be returned.
  • Personalized or customized items are non-returnable, except in case of defects.

2. Refunds

  • Refunds will be processed after we receive and inspect the returned item.
  • Approved refunds will be credited to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable, unless the return is due to a Crafted Thread error (e.g., wrong or defective item).

3. Exchanges

  • Exchanges are allowed for size, color, or product issues, subject to availability.
  • Please contact us immediately if you wish to exchange an item.
  • Exchange product will be deliver within 7 days.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with a photo of the item.
  • We will provide a replacement or full refund, depending on stock availability.
  • Replacement product will be deliver within 7 days.

5. How to Return

  1. Contact our customer support at [craftedthread73@gmail.com] with your order number and reason for return.
  2. Pack the item securely in its original packaging.
  3. Ship it back to the address provided by our support team.
  4. Once received, we will inspect and process your refund or exchange.

6. Important Notes

  • Refunds are only valid for purchases made through Crafted Thread official website or stores.
  • We reserve the right to refuse returns that do not meet our policy criteria.
  • This policy is subject to change without prior notice.

Contact Us:
If you have any questions about returns or refunds, please reach out at:

  • Email: craftedthread73@gmail.com
  • Phone: +91 8368151313

1. Order Cancellations

  • Orders can be cancelled within 24 hours of placing the order.
  • Once processing or shipping has started, cancellations will not be accepted.
  • For cancellation requests, please email us at craftedthread73@gmail.com with your order ID.

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